A look into Trust & Safety at UrbanSitter

Finding reliable backup care can be challenging. At UrbanSitter, trust and safety are designed into everything we do. From annual background checks to verified reviews from the community, we aim to provide as much peace of mind and transparency as possible, so families can feel confident when they book care.

Trust and safety is our top priority:

• We provide member support 7 days a week, 365 days a year.
• Every care provider is background checked annually, and the UrbanSitter team manually reviews every provider's profile to meet our standards.
• UrbanSitter plugs into an employees’ existing networks to find nearby caregivers their personal connections use and, more importantly, trust.
• UrbanSitter makes it easy for employees to bring on and manage sitters that are already known to their families.
• At UrbanSitter, we encourage both parents and sitters to adhere to the reliability policy, and maintain open and honest communication about their health, giving everyone involved adequate time to adjust their schedules should a booking need to be canceled.

Visit our Trust & Safety center to learn more.